Reliable Support System
In iD, we provide generous and reliable support
Customer Center
「もっと便利に、もっとわかりやすく」
私たちはインターネットサービスで教習所のご紹介を行っておりますが、人の手が必要となるサービスの提供を重要視しています。
平日の夜7時までカスタマーセンターを営業しているのもそのひとつ。学校やアルバイトから帰宅されたあとに、ゆっくりと教習所を検討されるお客さまにもご利用いただける営業時間を設定しています。
Customer Service Headquarters
The department that connects with customers.
We work with the customers in mind.
The Customer Service Division is the heart of Ziplus.
We mainly manage inquiry, applications, and payment to affiliate Driving School.
We formulate the promises of the driving Driving School and our customers through easy-to-understand and courteous responses and speedy and accurate decisions.
In addition, we are striving to provide even better services by building thorough low-cost operations in line with our unique style of introducing Driving School on the Internet. We are also advancing systemization through advanced business design.
Excellent Online Communication
"Supporting a happy car life!"
"For those who do not know the usefulness of having a license, we want to share the advantages and happiness of having a license and car."
At Ziplus, we have owned media in accordance with the above company motto.
By delivering valuable information to our customers, we aim to foster relationships of trust and make our customers fans of our products and services.
In addition, we opened a LINE official account in December 2017 to make the inquiry about Driving School more familiar and easy to understand.
The way people communicate around us is changing every day.
Ziplus aims to evolve into the best media service for our customers.
Value of Customer Opinions
In Ziplus, we use customer feedback received from our customer centers and others to improve our services and customer satisfaction.
I want to discuss about getting my license via chat. I want quick and proper response.
Using LINE @, we have started a service that allows you to consult with customer service staff on LINE, making inquiry faster and more convenient.
- Our staff will politely guide you
- We have experienced staff to provide support.We will help in answering your questions.
- Feel free to consult with us in during your free time.
- For customers who are busy with school or work and cannot afford to call, You can also use LINE to ask questions in your free time and check the answers later when it is convenient for you.
I would like to consult by telephone on Sundays and public holidays.
From January 2018, we have expanded the customer center reception hours and started business on Sundays and holidays.
The process of sending documents is troublesome, online application is better.
"Paperless" Reservation procedures are now possible.
- You can save the time and effort required to send the application form by mail, and you can complete a series of application procedures online by submitting it via smartphone.
I thought I already applied online but I still received a call.
- Basically, you can apply through the online procedure, but after the application, if the payment deadline is approaching, we may have to call you.
We do our best to avoid any inconvenience to customers due to the deadline for payment and invalidation of the application. Thank you for your understanding.
Please tell me the reason why my loan application got rejected.
- We apologize for the inconvenience, but we do not disclose the detailed criteria for underwriting loans individually.
Depending on the status of the screening result, there may be cases where the screening will be re-examined by the guarantor, the procedure will be changed in writing, and the driver's license may not be available.
Please note that we do not know the details of the screening or the method of examination because the credit company examines the driver's license loan.
